Callfix AI
AI Phone Agent
Let AI Handle Your Inbound & Outbound Calls and Messaging 24/7
Reduce Costs and Delays
We are an AI automation agency developing cutting edge AI agents for customer service, technical support, outbound marketing and database reactivation. Scale your business communications without the usual recruiting, training, costs and HR headaches.
Business Challenges:
- • Customers expect immediate answers to their questions 24/7 on the phone or on your website.
- • Engaging with new leads and prospects needs to be immediate to maximise conversions.
- • The cost of staffing to meet service level expectations is a challenge. Whether that is customer service, technical support or sales enquiries.
- • Outbound prospecting at scale can be challenging for small teams or expensive to outsource.
- • Customer Service staff churn can be very high in certain industries.
AI Automation is the solution.
Welcome to Callfix AI. We are an AI Automation Agency specialising in Conversational AI solutions for business communications.
From a personal assistant or virtual receptionist through to an entire call centre, Conversational AI Agents can be trained to be experts in your business, products and services and can scale to handle hundreds of simultaneous calls in and out.
- • Answer unlimited concurrent calls 24/7 or after hours
- • Integrate with your existing systems
- • Book appointments
- • Wake up dormant database contacts
- • Make outbound prospecting and lead qualification calls
- • AI Agents also handle SMS, Whatsapp, Messenger, Instagram and other messaging platforms
Whatever communications bottlenecks you have in your business the chances are by deploying cutting edge AI solutions you will be able to reach more customers, respond to enquiries faster, cover after hours enquiries and eliminate call queues without breaking the bank.
Book a call with our sales executive to see if conversational AI is right for your business.
CTO / Sales
Why Work With Us?
Experienced Team
Our development team have deployed AI solutions in multiple industries across the USA, UK, Europe and Asia.
You benefit from working with a team with runs on the board, proven systems and experience.
Proven Systems
While many people may offer to develop a solution for you, very few have battle tested systems ready to train on your business.
From solving integration issues, to overcoming the nuances of voice AI, eliminating slow responses and handling interruptions, our team have refined our systems to provide a world class customer experience.
Fully Managed
The solutions we provide are fully managed, which means you and your team won’t need to go through months of learning or trial an error to get your AI Model operational and your AI agent working at peak performance.
Our developers work closely with you to build, deploy, monitor and adjust your Ai agents to ensure maximum performance and returns.
How it works.
Step One – Book a Call
The first step is to talk to us about your challenges and what you are trying to solve using AI. You can do this by booking a discovery call. In this strategy session we can explore whether a conversational AI agent will work for your business, we can see if Voice or Text is more likely to get results and what a deployed system might look like.
Step Two – Onboarding
Our development team in the UK will set up an onboarding session to run through any integrations required to get your AI Agent up and running. This typically involves CRM or other API access, setting up phone services and getting the knowledge base documentation required to train the AI model on your business and desired outcomes.
Step Three – We get to work
Once all the connections, integrations, scripts and jobs to be done are defined, our team will build your AI Agent and supply any code snippets or other technical requirements you need. We’ll then run tests live with you, monitor the AI responses, make adjustments and when everyone is agreed, make the agent live. At that point you can divert phone lines, add web chat widget code, or provide data for outreach to get your conversational AI agent talking with customers, booking appointments, answering customer service or technical support calls or whatever tasks required to achieve your desired outcomes.
FAQ
Do voice AI agents sound like real people?
Yes, they are very lifelike. With the ability to speak in multiple languages, accents and tones, we can tailor the voice agents to match your market. We recommend letting customers know they are talking to an AI agent, but we leave that decision to you.
How do Voice AI Agents know what to say?
AI agents are trained on your knowledge base, training materials, business, products and services. They also have access to ChatGPT or other general generative AI large language models so can answer general questions as well as specifics about your business. Outbound agents can work to a specific script and steer the customer, lead or prospect towards a desired outcome.
Are there delays when answering or clashes when you talk over the AI voice agent?
We have worked hard on solving two of the biggest challenges with Voice AI. Delays and timing can be tricky to perfect but we think we have solved this problem as well as the typical freeze other AI systems experience when you talk over the AI agent.
What happens when we order our own AI Agent?
The service we provide is fully managed and is provided on a monthly licence fee basis. Typically we work through a strategy and onboarding session with our development team where we work out the outcome you are looking for and gather the knowledge base and training assets we can use to train the AI model. From there we build your AI agent, work through the required integrations (Like CRM and calendar updating) and then move to a testing phase. This can be Voice Agents for inbound or outbound calls, website chat widgets or agents connected to social media platforms.
During testing, we can run through small batches of outbound call contacts and then closely monitor the conversations and make adjustments to the AI model to improve results.
Once testing is complete, we deploy the AI Agents live, but continue to monitor and refine the AI model to continually improve outcomes.
Ready to get started?
Schedule a free consultation and let’s explore how Conversational AI can help you.
Conversational AI Agents help businesses of all sizes with:
01.
After Hours Call Answering
Your Voice AI Agent will answer calls after hours or 24/7, and engage the caller in expert 2 way conversations.
02.
Lead Database Reactivation
Feed your AI agent a list of leads, cold or fresh and using SMS or voice outreach, connect with the prospect, qualify and book an appointment.
03.
AD Response Qualification
Connect an AI Agent to your social media ads. When a prospect responds, your AI agent will engage with them on the spot.
04.
Website AI Chatbots
Chat widgets like you have never experienced. All the knowledge of large language models coupled with your business training.
05.
Tier 1 Tech Support Desk
AI Agents as front line tech suppport, are able to answer the majority of knowledgebase questions or escalate issues to humans as required.
06.
Virtual Call Centre
Crystal clear communicators, AI Agents provide knowledgable 24/7 business communications at scale for inbound and outbound calls.
07.
Customer Service Desk
AI Agents make very good customer support representatives, know your business inside out and can handle enquiries or redirect as required.
08.
Appointment Setting
Integrated with your CRM or calendar, AI can set appointments for you and your team from any of the functions listed here.