Privacy Policy

Effective Date: 02/02/2025

1. Introduction

Welcome to CallFix AI ("Company", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and other relevant privacy regulations in the United Kingdom, the United States, and Canada.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, including AI-powered automated calls.

2. Information We Collect

  • Personal Information: Name, phone number, email address, and other contact details.
  • Account Information: Login credentials, preferences, and settings.
  • Communication Data: Recordings and transcripts of AI-powered automated calls, emails, and chat interactions.
  • Payment Information: Billing details, transaction history, and payment method details.
  • Usage Data: Interactions with our services, device information, IP address, browser type, and logs.
  • Marketing Preferences: Opt-in/opt-out preferences for receiving AI-based automated calls.

3. How We Use Your Information

  • To provide, operate, and maintain our AI-powered virtual assistant services.
  • To improve and personalize our services based on user feedback and behavior.
  • To send transactional communications, such as account updates and security alerts.
  • To conduct AI-powered automated calls for marketing, customer support, appointment reminders, surveys, and other service-related purposes.
  • To process payments and manage billing.
  • To comply with legal obligations and prevent fraudulent activities.
  • To analyze usage trends and enhance the functionality of our services.

4. Legal Basis for Processing

  • Consent: Where required, we obtain your explicit consent (e.g., for marketing communications and AI-based automated calls).
  • Contractual Necessity: Processing is necessary to fulfill our contractual obligations.
  • Legitimate Interests: We process data to improve our services, prevent fraud, and enhance security.
  • Legal Compliance: We process data to meet regulatory and legal obligations.

5. Data Sharing & Third Parties

  • Service Providers: Third-party vendors who assist with hosting, payment processing, AI analytics, and customer support.
  • Legal Authorities: When required by law or to protect our rights and interests.
  • Business Transfers: If CallFix AI is involved in a merger, acquisition, or asset sale, your data may be transferred.

We do not sell or rent personal information to third parties.

6. AI-Based Automated Calls & Communications

By using our services, you agree that CallFix AI may contact you using AI-based automated calls for the following purposes:

  • Marketing and promotional offers
  • Customer service follow-ups
  • Appointment confirmations and reminders
  • Service updates and notifications
  • Surveys and feedback collection
  • Fraud prevention and security alerts
  • Any other purpose explicitly agreed upon by the user

You may opt out of AI-based automated calls at any time by contacting us at info@callfixai.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Security Measures

We implement industry-standard security measures to protect your data, including encryption, access controls, and regular security audits. However, no online service can guarantee absolute security.

9. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, update, or delete your personal data.
  • Restrict or object to certain types of data processing.
  • Withdraw consent for marketing communications and AI-based automated calls.
  • Lodge a complaint with a data protection authority.

To exercise your rights, contact us at info@callfixai.com.

10. International Data Transfers

As a UK-based company serving users in the UK, US, and Canada, we may transfer your data across borders in compliance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and we encourage you to review this policy regularly.

12. Contact Information

Company Name: CallFix AI

Registered Address: Great Portlan Street, London, United Kingdom

Website: callfixai.com

Contact Email: info@callfixai.com

Phone Number: +44 7533 426 739

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